SILENT KNIGHT 5104B Installationshandbuch PDF herunterladen (Seite 44)

Silent Knight Fire Product Warranty and Return Policy

General Terms and Conditions

• All new fire products manufactured by Silent Knight have a limited warranty period of 18

months from the date of manufacture against defects in materials and workmanship. See

limited warranty statement for details.

• This limited warranty does not apply to those products that are damaged due to misuse,

abuse, negligence, exposer to adverse environmental conditions, or have been modified in

any manner whatsoever.

Repair and RA Procedure

• All products that are returned to Silent Knight for credit or repair require a RA (Return

Authorization) number. Call Silent Knight Customer Service at 800-446-6444 or 763-493-

6435 between 8:00 A.M. and 4:45 P.M. CST, Monday through Friday to obtain a return

authorization number. Silent Knight Technical Support is available at 800-328-0103

between 8:00 A.M. and 6:00 P.M. CST, Monday through Friday.

• RA number must be prominently displayed on the outside of the shipping box. See return

address example under Advanced Replacement Policy.

• Include a packing slip that has the RA number, a content list, and a detailed description of

the problem should be included with each return.

• All products returned to Silent Knight must be sent freight pre-paid. After product is pro-

cessed, Silent Knight will pay for shipping product back to customer via UPS ground.

• Return the Silent Knight product circuit board only. Products that are returned in cabinets

will be charged an additional $50 to cover the extra shipping and handling costs over

board only returns. Do not return batteries. Silent Knight has the authority to determine

if a product is repairable. Products that are deemed un-repairable will be returned to the

customer.

• Product that is returned that has a board date code more than 18 months from date of man-

ufacture will be repaired and the customer will be assessed the standard Silent Knight

repair charge for that model.

Advanced Replacement Policy

• Silent Knight offers an option of advance replacement for fire product printed circuit

boards that fail during the first 6 months of the warranty period.

• For advance replacement of a defective board contact your local Silent Knight Distributor

or call Silent Knight at 800-446-6444 or 763-493-6435 to obtain a RA (Return Authoriza-

tion) number and request advanced replacement.

• Customers without a Silent Knight account must use a MasterCard, Visa, or American

Express credit card to get an advance replacement.

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SILENT KNIGHT 5104B Installationshandbuch Seite 44